:root{--bg:#0f172a;--panel:#fff;--muted:#64748b;--line:#e2e8f0;--brand:#2563eb;--brand-dark:#1d4ed8;--ok:#16a34a;--warn:#f59e0b;--bad:#dc2626;--soft:#f1f5f9}*{box-sizing:border-box}body,html{margin:0;padding:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;background:#f4f6fb;color:#0f172a}a{color:var(--brand)}.topbar{background:var(--bg);color:#fff;display:flex;align-items:center;gap:16px;padding:10px 18px;position:-webkit-sticky;position:sticky;top:0;z-index:50}.logo{font-weight:800;letter-spacing:.5px;font-size:18px}.logo span{color:#60a5fa}.topbar .spacer{flex:1 1}.tabs{display:flex;gap:6px}.tab{background:transparent;border:1px solid #334155;color:#cbd5e1;padding:7px 14px;border-radius:8px;cursor:pointer;font-size:14px;font-weight:600;text-decoration:none}.tab.active{background:var(--brand);border-color:var(--brand);color:#fff}.who{display:flex;align-items:center;gap:10px;font-size:13px;color:#cbd5e1}.wrap{max-width:1180px;margin:0 auto;padding:18px}.agent-grid{display:grid;grid-template-columns:300px 1fr 320px;grid-gap:16px;gap:16px;align-items:start}.card{background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:16px;box-shadow:0 1px 2px rgba(15,23,42,.04)}.card h3{margin:0 0 12px;font-size:13px;text-transform:uppercase;letter-spacing:.6px;color:var(--muted)}.queue-stage{display:flex;flex-direction:column;gap:6px;margin-bottom:14px}.stage-btn{display:flex;justify-content:space-between;align-items:center;border:1px solid var(--line);background:#fff;border-radius:9px;padding:9px 11px;cursor:pointer;font-size:13px;text-align:left;font-weight:600}.stage-btn .badge{background:var(--soft);border-radius:20px;padding:2px 9px;font-size:12px;color:var(--muted);font-weight:700}.stage-btn.active{border-color:var(--brand);background:#eff6ff;color:var(--brand-dark)}.stage-btn.active 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var(--line)}.btn-skip{color:var(--muted)}.btn-primary{background:var(--brand);color:#fff}.timer{font-feature-settings:"tnum";font-variant-numeric:tabular-nums;font-weight:800;font-size:18px;color:var(--bad)}.status-grid{display:grid;grid-template-columns:1fr 1fr;grid-gap:8px;gap:8px;margin-top:6px}.status-btn{border:1px solid var(--line);background:#fff;border-radius:9px;padding:11px 8px;cursor:pointer;font-size:13px;font-weight:700;text-align:center}.status-btn:hover{border-color:var(--brand);background:#eff6ff}.status-btn.danger{color:var(--bad);border-color:#fecaca}.status-btn.danger:hover{background:#fef2f2}.script-card{position:-webkit-sticky;position:sticky;top:74px}.script-text{font-size:14px;line-height:1.55;color:#1e293b;white-space:pre-wrap}.empty{text-align:center;color:var(--muted);padding:40px 10px}.empty .big{font-size:46px}.modal-back{position:fixed;inset:0;background:rgba(15,23,42,.55);display:flex;align-items:center;justify-content:center;z-index:100;padding:20px}.modal{background:#fff;border-radius:16px;padding:22px;width:100%;max-width:440px}.modal h3{margin:0 0 4px;font-size:18px}.modal p.sub{margin:0 0 16px;color:var(--muted);font-size:13px}.modal label{display:block;font-size:12px;font-weight:700;margin:12px 0 4px;color:#334155}.modal input,.modal select,.modal textarea{width:100%;border:1px solid var(--line);border-radius:9px;padding:10px;font-size:14px;font-family:inherit}.modal textarea{min-height:70px;resize:vertical}.modal .actions{display:flex;gap:10px;margin-top:18px;justify-content:flex-end}.req-star{color:var(--bad)}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));grid-gap:14px;gap:14px;margin-bottom:18px}.kpi{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px}.kpi .label{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px}.kpi .num{font-size:30px;font-weight:800;margin-top:4px}.kpi .num.green{color:var(--ok)}.kpi .num.blue{color:var(--brand)}.kpi .num.amber{color:var(--warn)}table.tbl{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:14px;overflow:hidden}table.tbl td,table.tbl th{padding:11px 13px;text-align:left;font-size:14px;border-bottom:1px solid var(--line)}table.tbl th{background:var(--soft);font-size:12px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted)}table.tbl tr:last-child td{border-bottom:none}.pill{display:inline-block;padding:2px 10px;border-radius:20px;font-size:12px;font-weight:700}.pill.on{background:#dcfce7;color:#15803d}.pill.off{background:#f1f5f9;color:#94a3b8}.bar{height:8px;background:var(--soft);border-radius:6px;overflow:hidden}.bar>i{display:block;height:100%;background:var(--brand)}.funnel{display:grid;grid-gap:8px;gap:8px}.funnel 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9px;color:#334155}.tl-note,.tl-rec{font-size:13px;margin-top:5px}.tl-rec{display:inline-block;font-weight:600;text-decoration:none}.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg)}.login-card{background:#fff;border-radius:16px;padding:32px;width:100%;max-width:380px}.login-card h1{margin:0 0 4px;font-size:24px}.login-card .sub{color:var(--muted);font-size:13px;margin:0 0 20px}.login-card input{width:100%;border:1px solid var(--line);border-radius:9px;padding:11px;font-size:14px;margin-bottom:10px}.login-card .err{color:var(--bad);font-size:13px;margin:6px 0}.center-load{min-height:60vh;display:flex;align-items:center;justify-content:center;color:var(--muted)}@media(max-width:980px){.agent-grid{grid-template-columns:1fr}.script-card{position:static}}